How to Update the Owner of Your Account (Organizer Email)

Changing the primary owner or email address on your Recess organizer account requires a request to the Recess team. This cannot be done self-service through the platform.

How to submit a request

Send an email to events@recess.is with the following information:

• Current (old) email: the email address currently associated with the account
• New email: the new email address to be set as the account owner
• First name and last name of the contact
• Phone number of the contact
• Associated venues / events / locations: list all venues, events, and locations that should be linked to the new email account

Example email

💡 Note: Use the template below as a starting point when contacting the Recess team.

To: events@recess.is
Subject: Account Owner Update Request

Hi Recess Team,

I would like to update the owner email on my account. Please see the details below:

Old Email: [current email address]
New Email: [new email address]
First Name: [first name]
Last Name: [last name]
Phone: [phone number]
Venues/Events/Locations: [list all associated]

Thank you!

What to expect

• The Recess team will process your request and confirm once the account owner has been updated.
• Ensure the new email address does not already have a separate Recess account, or note any merging requirements in your email.
• For urgent requests, reference your associated events in the subject line for faster routing.

Need more help? Contact the Recess team at events@recess.is.