Getting Paid: Payment Status, Bill.com Setup & W9

This guide covers everything you need to know about payments on Recess — how to check your payment status, set up your payment method, upload your W9, and make sure your account is complete before your bill comes due.

1. How to Check Your Payment Status

You can view the status of any payment directly on the Recess platform:

1. Log in to your Recess account
2. Navigate to your Offer for the relevant campaign
3. The offer will show the current payment status for your bill

If you have questions about a specific payment or status, reach out to your Recess contact.

Common payment statuses

The status on your offer reflects where your payment is in the process. Common statuses you may see:

• Not Started / Started — Your recap hasn't been submitted yet. Payment can't begin until your recap is submitted and approved.
• Submitted — You've submitted your recap and it's awaiting Recess review.
• Overdue — Your recap is past its due date. Submit it as soon as possible to avoid payment delays.
• Completed / Accepted — Your recap has been reviewed and approved by Recess, and your payment is cleared to process.
• Paid — Payment has been issued to the bank account on file in Bill.com.

Note: Exact wording may vary slightly on the platform. If you're unsure what a status means for your payment, reach out to your Recess contact.

When you'll get paid

Payment is issued within 10 business days of your recap approval, provided your recap shows compliance with the brand's execution guidelines.

If you don't see payment within that window, first confirm that you've submitted your W9 and set up your ePayment account in Bill.com — a missing W9 or incomplete ePayment setup is the most common cause of non-payment. If both are already in place and you still haven't been paid, or if you need help getting set up, reach out to events@recess.is.

Payment is issued through Bill.com to the bank account on file, so your Bill.com setup (invite accepted, bank account added, W9 submitted) must be complete before funds can be released.

How will I know what event the payment is for?

Once a payment is sent, you can see which event it covers in the memo / bill description on your Bill.com account.

What your payment includes

Your payment covers base compensation per sample distributed, plus any additional compensation for email or social media campaigns completed, and bonuses for exceptional execution where applicable.

2. How to Set Up Your Payment Method (Bill.com)

Recess processes all payments through Bill.com. To receive payment, you need to accept your Bill.com invite and add your bank account.

Step 1: Accept your Bill.com invite

• Look for an email invite from Recess via Bill.com
• Click Accept Invitation in the email
• If you didn't receive an invite or missed it, contact Recess to have it resent

Step 2: Set up your account

• Create your Bill.com account (no paid subscription required)
• Follow the prompts to add your bank account for ACH/ePayment
• What you'll need: your property or company's routing number, account number, account holder name, and employer identification number (EIN). See Bill.com's step-by-step setup instructions.

Step 3: Confirm your payment method

• Once your bank account is added and verified, you're set to receive payments electronically
• If your bank account changes, log into Bill.com and update your payment info

Note: Recess cannot process your payment until your Bill.com account is set up and a valid bank account is on file.

A note on security: Recess will never ask you to send your bank account number, routing number, or login credentials over email, Slack, or any other channel. All banking information should only ever be entered through the secure Bill.com portal. If you receive a message asking for these details outside of Bill.com, do not respond — forward it to your Recess contact.

Bill.com setup FAQs

What if I already have a Bill.com account?
If the invite was sent to the same email address you use to log into Bill.com, it will detect your account. After selecting Accept Invitation, sign in to your existing account and you'll instantly be connected with Recess.

What if someone from my company already set up a Bill.com account?
Send your Recess contact your company's Payment Network ID and we'll connect with you. See how to find your Payment Network ID and accept the invitation from Recess.

Why does my identity need to be verified?
Bill.com does this to keep the platform secure. Answer the verification questions based on information about you personally, not your business or employer.

What if I don't know my company's routing and account number?
Recess pays electronically rather than by check so organizers are paid quickly after their event. Please check with your team to get this information.

3. How to Upload Your W9

A W9 is required before Recess can issue payment. You'll submit this through Bill.com.

If you received a W9 request from Bill.com:

1. Check your email for a W9 request from Bill.com (sent on behalf of Recess)
2. Follow the link in the email to submit your W9 information
3. You can reply to the email with your W9 as an attachment, or complete it directly through the Bill.com portal

If you haven't received a W9 request:

• Make sure you've accepted your Bill.com invite first (see Section 2)
• If your invite is accepted but you still haven't received a W9 request, contact Recess to follow up

Note: Bill.com may follow up automatically via email if your W9 is missing or if there's a mismatch in your tax information. Respond promptly to avoid payment delays.

4. How to Submit Your Recap

Your recap must be submitted on time — before your bill becomes overdue. Late or missing recaps can affect your payment timeline.

1. Log in to your Recess account
2. Navigate to the relevant Offer
3. Complete and submit your Recap before the due date

If you're unsure of your recap deadline or need help submitting, reach out to your Recess contact as early as possible. See also: Recaps: Where to Find Them and How to Submit.

5. Missing or Incomplete Items Checklist

If your payment is delayed, check that all of the following are complete:

• Bill.com invite accepted
• Bank account added and verified in Bill.com
• W9 submitted
• Recap submitted on time

For any missing item, refer to the relevant section above or contact Recess directly.